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This page covers the legal framework that governs your account and your use of gili777, where access is available under local law and in eligible regions. Read through the sections below to understand your rights, the scope of this policy, and the steps available when you have a question or request.
gili777 operates as a digital platform and makes its services available only where local law in the Philippines permits. We do not assert a specific regulatory licence on this page, and availability of any feature — including account creation, deposits via GCash or InstaPay, and game access — depends on the eligibility rules shown during the account registration process. Our policy documents are written to reflect those jurisdictional realities rather than make broad claims we cannot substantiate. When you create an account, you confirm that you are acting in a jurisdiction where access is lawful. We hold transactional records tied to your account, including wallet movements processed through supported local payment rails such as GCash and InstaPay. These records are kept in accordance with the retention periods described in the trust section further down this page. Any updates to this legal policy are shown on this page with a revision notice. We will not apply a material change silently — where a change affects your account rights or transaction terms, a notice will appear in the account dashboard the next time you log in. If you have a question about whether a specific change affects you, the contact details in the support section below are the right starting point.
Not every aspect of your experience with gili777 falls under this single policy document. Here is a clear breakdown of what is and is not within scope, so you know where to look for the right information.
Your login credentials, account profile, and session activity on gili777 are covered by this policy. Any question about account suspension, re-verification, or access restrictions is handled under the terms described here and in your account settings.
Wallet movements — including deposits processed through GCash, InstaPay, or Coins. ph — are governed by the terms set at registration. The record of each transaction is viewable in your account history tab; this policy defines how long we retain those records.
Game titles from our catalogue, promotional materials on the lobby page, and editorial copy on this site are owned by or licensed to gili777. You may not reproduce or redistribute them without written permission.
Game content supplied by studios such as Pragmatic Play or JDB, and payment processing through your e-wallet provider, are governed by those third parties' own terms. We are not responsible for the legal terms of those external services.
Your rights under this policy are actionable — not just declared. You can review your account transaction records at any time by opening the history section after you log in. If a record looks incorrect, you have the right to raise a correction request, and we will review the relevant log within the period stated in our support response commitment. Changing the contact details on your account — including the mobile number linked to your GCash wallet — is done through the account settings page; identity verification steps shown there must be completed before the change takes effect. For questions that go beyond self-service settings, the contact paths listed in the support section below connect you to the right team. We aim to respond to written policy questions within the timeframe posted on the contact page, and we will confirm receipt of your request by the channel you used to send it.
Log in and open the transaction history tab to see a full account of wallet movements, including GCash or InstaPay entries. Each entry shows the date, amount, and status as recorded on our side.
Account details — name, contact number, linked e-wallet — can be updated in account settings. The fields and verification steps required are shown there; follow those instructions rather than contacting support first.
If a section of this policy is unclear or you believe a decision affecting your account was made incorrectly, submit a written query through the support contact path. Reference your account ID so we can locate the relevant records quickly.
For access issues or account-level disputes, use the dedicated support channel rather than the general inquiry form. The support section below shows the available contact routes and what to include in your message.
For policy-related questions, account corrections, or formal requests under this document, these are the contact routes available. Include your registered account ID in any message so we can pull the right records without delay.
Send written policy questions or correction requests to our support email address, shown on the Contact page. Attach any relevant transaction reference numbers so we can cross-check the records on our side.
For faster responses on account access questions or to clarify a specific clause before taking action, use the live chat widget available when you are logged in. Chat is the fastest route for straightforward account queries.
Many policy-related actions — reviewing records, updating contact details, checking the current status of a request — can be done without contacting us at all. Log in and open the dashboard to see the current state of your account.
We collect account data — registration details, session logs, and wallet transaction records — only to the extent needed to operate your account and meet any applicable compliance obligations in the regions where access is permitted. Cookies on gili777 are used for session management and to preserve your lobby state between visits; you can adjust cookie preferences through your browser settings, though some functions depend on session cookies to work correctly. Account security is enforced at the credential level: password changes and linked e-wallet updates require identity verification through the steps shown in account settings. We retain transaction records for the period required by the applicable data retention rules in our operating regions; after that period, records are deleted or anonymised. The contact path for a data-related request is the support email shown on the Contact page — include "data request" in the subject line so it reaches the right team.
Registration details, login session logs, and wallet transaction records tied to GCash, InstaPay, or other linked payment rails. We do not hold payment card numbers directly; those are handled by your e-wallet provider under their own terms.
Session cookies keep you logged in and preserve your lobby position across page loads. Analytics cookies are used in aggregate only — we do not use them to identify individuals. Adjust preferences in your browser at any time.
Credential changes and linked payment-method updates require identity verification as shown in your account settings. We will never ask for your full password via chat or email; treat any such request as suspicious and report it.
Records are kept for the period required under the data rules of the regions where we operate. After that period, they are deleted or anonymised. To request early deletion where permitted, contact support with "data request" in the subject line.
If you have a question about your rights, how we use your data, or what this policy covers, the answers below address the most common queries. For anything not covered here, use the support contact paths listed above.
We do not assert a specific PAGCOR licence on this page. Availability of our services depends on local law and the eligibility rules shown during account registration. If this is relevant to your situation, check the eligibility terms presented at sign-up or contact support.
Yes. Log in and open the transaction history section to see a full record of wallet movements, including GCash and InstaPay entries. Each entry shows the date, amount, and processing status. If an entry looks wrong, raise a correction request through the support email.
Go to account settings after logging in. The fields for updating your linked e-wallet and contact number are shown there, along with the identity verification steps required to confirm the change. Do not share verification codes with anyone, including support staff.
We collect registration details, session logs, and wallet transaction records needed to operate your account. We do not hold payment card data directly — that is managed by your e-wallet provider. See the Data Handling section above for the full breakdown.
Records are retained for the period required under the data rules applicable in the regions where we operate. After that period, they are deleted or anonymised. To request early deletion where local rules permit, email support with "data request" in the subject line.
Submit a written query through the support email, including your account ID and the specific decision you are questioning. We will review the relevant records and respond within the timeframe posted on the contact page. Chat is available for faster initial triage.