Mobile / App
This policy explains exactly how gili777 handles the personal information tied to your account — from the moment you register to every GCash, Maya or InstaPay transaction recorded in your wallet history. We keep this straightforward so you always know where your data goes and how to act on it.
When you open an account, we collect the details you provide during registration — your name, contact information and the credentials you use to log in. Every time you use a payment method such as GCash, Maya or InstaPay, a record of that transaction is stored against your account wallet. We also collect device and session data automatically: your browser type, IP address, and the pages you visit inside the lobby. This helps us keep your session consistent whether you are on a phone or switching to a browser on another device. We use this information to operate your account, process deposits and withdrawals through your chosen payment rail, and respond to support queries. We do not sell your personal information to third parties. Where we share data with payment processors or platform service providers, that sharing is limited to what those parties need to complete your transaction or maintain account security. Data is retained for as long as your account remains active and for a further period required by applicable law and financial record-keeping obligations. The precise retention period depends on local law in your eligible region. You can review the current state of your account data by logging in and visiting your account dashboard.
This policy covers everything that happens inside your gili777 account — from login to lobby navigation to wallet activity. It does not extend to third-party services you connect to independently. Understanding the boundary helps you know which questions to bring to us and which to take elsewhere.
Login credentials, session tokens and device identifiers tied to your gili777 account fall fully under this policy. We store these to keep your account accessible and to detect unusual sign-in attempts on your behalf.
Records of deposits and withdrawals processed through GCash, Maya, InstaPay or Coins. ph are covered here. We keep these records in your wallet history and use them only to reconcile transactions and respond to account queries.
Your browsing behaviour inside the lobby — which game categories you visit, session duration, device type — is collected for account continuity and service improvement. This data does not identify which individual games you play in real time.
If you navigate to an external link, a payment provider's own app or a game studio's external page, their privacy practices govern from that point. We do not control or carry liability for data handling outside our platform.
You have practical choices about how your personal data is handled, and we have built the account tools to support them. Log in to your account dashboard to see the profile details we hold — your name, email address, registered phone number and linked payment methods such as GCash or Maya. If any detail is incorrect, you can edit it directly from the profile section; changes take effect immediately and are reflected the next time you use your wallet. If you want a summary of the data categories we hold on your account, send a request through our support channel and we will respond with what is available under applicable law for your eligible region. You may also raise a question about how a specific data point was collected or why it is retained. Where local law permits a deletion request, we will process it subject to our financial record-keeping obligations. Every request is handled on a case-by-case basis, and the outcome depends on the legal requirements active in your region.
Visit your account dashboard after login to see the personal details and transaction history we hold. The dashboard reflects your current data state and updates as you make changes or complete transactions.
Edit your name, phone number or email directly in the profile section of your account. Corrections apply immediately and carry through to your GCash, Maya or InstaPay payment records where linked.
If you are unsure why a particular data point is stored or how it was collected, contact support with your account reference. We will explain the basis for retention and the legal framework that applies in your eligible region.
For deletion or transfer requests, reach out through the support channel listed on this page. We process each request against applicable local law requirements and will confirm the outcome in writing via your registered contact detail.
If this policy raises a question you cannot answer from your account dashboard, use one of the contact paths below. Quote your registered account email or phone number so we can locate your record quickly and give you an accurate response.
Send your data or privacy question to our support email. Include your account reference and a clear description of your request. We aim to acknowledge within one business day, subject to volume.
Open the chat widget from your account page for real-time help with privacy questions. Chat is available during our published support window, shown on the contact page after you log in.
Many data questions can be answered without contacting us at all. Your dashboard shows the profile details, transaction history and linked payment methods — GCash, Maya, InstaPay — that we currently hold.
We apply access controls to limit who inside our organisation can view your account data, and we use encrypted connections for all communication between your device and our servers. Cookies are used to maintain your login session across the lobby and to remember your device so returning to the platform does not require you to re-enter credentials every time. You can manage cookie preferences through your browser settings, though disabling session cookies will affect account continuity.
Session cookies keep your lobby state intact as you move between game categories and your wallet. Persistent cookies help us recognise your device on return visits. Your browser settings control which cookie types are accepted, and adjusting them may change how the account behaves.
We monitor login activity and flag unusual access patterns against your account. If a sign-in looks inconsistent with your usual device or region, additional verification steps may appear. These checks protect the GCash, Maya or InstaPay balance recorded in your wallet.
We keep your account data for as long as your account is active. After closure, a retention period applies to satisfy financial record-keeping rules under applicable local law. The exact duration depends on the legal requirements of your eligible region, not a single fixed period.
When this policy changes, the revised version is published at this address. Continuing to use your account after a change is posted means you have had the opportunity to review the update. We will notify you through your registered contact detail if the change is material.
These are the questions we hear most often about how gili777 handles personal data. If your question is not here, use the support contact paths listed above.
We collect your name, email address, phone number and the login credentials you create. If you use GCash, Maya or InstaPay, the transaction reference tied to each deposit or withdrawal is also stored against your account wallet for reconciliation purposes.
We share data only with the payment processors and service providers needed to run your account — for example, when processing a GCash or InstaPay transaction. We do not sell personal information. Any sharing is limited to what is operationally necessary and covered by a data-handling agreement.
Log in and open your account dashboard. Your profile section shows the personal details and linked payment methods we hold. Transaction history is in your wallet tab. If you need a broader data summary, contact support with your account reference and we will respond as permitted by local law.
Yes. Edit your name, email or phone number directly in the profile section of your account dashboard. Changes apply immediately. If a payment method like Maya or GCash is linked to outdated details, updating your profile ensures consistency across your wallet records.
After closure, we retain data for a period required by applicable financial and legal obligations in your eligible region. We do not keep data longer than those obligations require. The precise period depends on local law rather than a fixed duration we can state universally.
Send a deletion request through our support email or live chat. Include your registered account email and a description of what you want removed. We process each request against the legal retention requirements active in your region and confirm the outcome in writing.